Support that fits Ecommerce
Purpose-built prompts and call flow for order status, returns, and support deflection — not a generic robot script.
Support · Ecommerce
Customer Support for ecommerce brands
Answer the common questions, look things up, and hand off cleanly when a person is needed. Tuned for ecommerce brands — focus on order status, returns, and support deflection. Bring your own model and telephony keys; providers bill you at their rates.
Request a demo of customer support for ecommerce brands.
No credit card · Starter workflow: Customer Support
Why ecommerce teams use this
Speaks to shoppers
Capture what shoppers need, answer the usual questions, and route edge cases to your team.
Visual workflow + your keys
Edit the conversation in the builder. Connect OpenAI, Deepgram, ElevenLabs, Twilio, and more — swap without rebuilding.
Flat platform fee
No hidden per-minute markup. Start on managed credits, then go BYOK when you want full ownership of the bill.
Questions
Can I use customer support for ecommerce brands?
Yes. Start from the Customer Support workflow, customize language for shoppers, and publish for inbound or outbound. Connect your own keys when you want provider-rate usage.
Do I need my own API keys on day one?
No. Launch with managed credits to prove the flow, then attach your STT/LLM/TTS and telephony keys when you are ready to own the stack.
How is this different from a generic ecommerce IVR?
Customer Support is a conversational agent you design — it can book, qualify, follow up, and hand off — not a rigid phone tree. You keep model choice and cost transparency.
Start from the Customer Support template
Sign up and open the customer support starter workflow, then tune it for ecommerce.
Use this template →Launch customer support for ecommerce brands.
Free to start. No credit card. Switch to your keys anytime.